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Frequently Asked Questions...

Is set up included in the price?

Yes, set up and teardown are included in the price.

Do I need an extension cord?

We provide a 100ft extension cord, all though not recommended but if the outlet/power source is farther then that you are responsible for a second extension cord. If you do not have one we can provide one for an extra cost.

Is there a time frame for delivery?

Due to high delivery demands, the day of set up you will receive a call an hour before delivery from the delivery driver. You will receive a call from the delivery department the week of your event to confirm your order and set up delivery.

What is considered a backyard party, block party or company party?

A backyard party is considered a party with the rental items set up at a resident in the backyard, front yard or driveway. A block party is considered a party with the rental item set up in the street. A company party is considered a party/event for a business, church or a school.

What surfaces can the inflatables be set up on?

Grass, dirt or concrete. If your rental item needs to be set up on a concrete surface, the item will need sandbags to secure the item. Sandbags are an additional $15.00 (includes all 4 bags)

What if it rains?

We do accept rain date(s) if a party needs to be rescheduled. Your deposit will carry over to your new date.

Do I pay a deposit? If so, what is it?

Most deposits are $50. If your order comes to $500 or over, your deposit is 50% of your total.

What if I have to cancel and donít have a rain date?

You are able to cancel but your deposit is non-refundable. If you cancel last minute there are processing fees that will be deducted from your refund if the whole balance was paid in full. If the whole balance was not paid you will lose your deposit.